ServiceNow's unexpected expense surge makes its rich valuation more vulnerable in a struggling software sector. Revenue rose 21%, but spending drove an EPS miss and one quarter of guided cRPO deceleration; wider market conditions could hurt near term. The 20% selloff looks excessive, and few software companies should benefit as much from AI. Management could deliver over 3-5 years, though the stock is only close to a buy again now; below $100 looks good for the long term. x.com  x.com  x.com  x.com 

Cost fears and CRPO misunderstandings caused ServiceNow's selloff. The stock is definitely undervalued; the market's reaction is ridiculous. x.com 

ServiceNow's costs are rising far faster than revenue without the RPO acceleration management promised. Q3 revenue rose 21%, while total cost of revenue climbed 56% and net income fell 45%; stock compensation appears to be using about half of free cash flow. The selloff looks deserved, though the shares are now closer to fair value. Sustainable margins and measurable returns remain the test. x.com  x.com  x.com  x.com  x.com  x.com 

ServiceNow keeps selling more to existing customers over time, one of the biggest reasons to be bullish long term. Its 2011 customer cohort's annual contract value grew from an indexed $100 to $3,730 by Q3 2026, or 37.3x, even including customer losses. x.com 

ServiceNow's AI contract growth and improving free cash flow margin make the 18% selloff excessive and its shares a massive discount among leading enterprise AI companies. AI net-new ACV rose 65%; its 2026 AI ACV target rose to $1.7B, up 70% from the start of the year. Adjusted operating margin slipped to 32.5% from 33.5%, but free cash flow margin rose to 20% from 17.5%. Acquisition costs, stock compensation and severance largely drove the GAAP decline. x.com  x.com  x.com 

ServiceNow's seat business is being cannibalized faster than AI deals can replace it. Next-quarter cRPO growth is guided to 18.5%, down from 20.5%, while subscription growth was 24.5% two quarters ago; agentic usage on its platform is up 13x. Management points to AI deal value heading to $1.7bn, against a roughly $16bn subscription business. The slowdown leaves more pain ahead. Underweight, $90 target. x.com  x.com 

ServiceNow's Q2 shows AI adding to growth, with AI reaching $1B in annual contract value and full-year guidance raised. Revenue rose 24% to $3.99B, subscription revenue 24.5% to $3.88B, and adjusted EPS of $0.90 beat. Technically, higher lows are in place, with price at the volume-shelf launch area. x.com 

ServiceNow's after-hours drop reflects guidance, not the quarter, and its sloppy shift away from seat-based pricing is an opportunity for multi-year holders. Q1 had 22% subscription and 22.5% cRPO growth, and the 2026 AI target rose 50% to $1.5B. The $7.75B Armis deal temporarily cuts margins, and Q2 cRPO guides to 18% as Middle East conflict delays large deals. Over half of new deals are not seat-based, pressuring margins for years. Buybacks are warranted, and the stock is already down 50%+. … Show more

ServiceNow's slowing contracted-revenue growth suggests agentic AI and growing open-source alternatives may be reducing the need for its products. Q3 operating margin fell to 9.4% from 16.8% a year earlier, net income dropped, and cRPO growth slowed from 25% to 20.5%; Q4 guidance implies 18.5%. x.com 

ServiceNow looks very reasonably valued at around 20x forward earnings while growing about 20%, near one of its lowest multiples in years even as execution stays exceptionally strong. Revenue grew about 24%, earnings beat and guidance rose modestly, extending a run of consistent compounding few enterprise software businesses can match. A lower multiple often reflects falling expectations while the economics keep improving, not a problem with the business. x.com