Salesforce's own AI model, Koa, is very important for Salesforce and a bull case for SaaS companies. Built with Nvidia and running inside Agentforce, Koa replaces reasoning Salesforce used to pay other AI labs for. Salesforce says it beats other models on CRM tasks such as qualifying leads, routing cases and booking follow-ups, with far fewer errors, after training on 27 years of CRM data patterns. Salesforce fully owns the model, and it stays inside its own systems. x.comÂ