SaaS is alive: AI is not replacing entrenched enterprise platforms such as Palantir, Microsoft, ServiceNow, Shopify, Datadog, Salesforce, Snowflake, AppLovin, MongoDB and Zeta. Switching costs and risks are too high, and no credible CTO will swap ServiceNow for a stitched-together AI replacement. Using AI themselves should expand margins by cutting headcount bloat and lifting revenue through AI features. ServiceNow has 600+ customers with ACV over $5M, up 22%, and rose 23% in a week. x.comÂ
