AI will not replace Fortune 500 CRM platforms, as the moat of Salesforce, ServiceNow and HubSpot goes beyond the software. It lies in the data model, integrations, workflows and customer records; agents may even raise the value of a trusted system of record. Thin workflow tools are vulnerable and seat pricing faces pressure. Platforms that make AI a native operating layer to expand usage and monetization should be pretty good investments; they look near the end of a multi-year correction. x.comÂ
