Marriott, Hilton and Hyatt hold an edge over Airbnb because users, including this one, dislike Airbnb's lack of customer service and refund terms. Airbnb refunds only 50% on cancellation, while most hotel chains give a full refund up to three days before. Airbnb's profitability remains a concern until it decides to grow up, which it can and likely will. x.com x.comÂ